Shipping & Returns

Shipping Policy

All shipping will be sent first class royal mail delivery and will be with you as soon as possible. We estimate your purchase will be with you within 3-5 working days. If there is a problem with your delivery or dispatch time we will get in contact straight away.

Return & Exchange Policy

Since these items are personalised to order we cannot offer a return however we do aim to give 100% customer satisfaction. If for whatever reason you are unhappy with your purchase or wish to give feedback please email rubysdesignsonline@gmail.com to contact us.