FAQ

Frequently asked questions

What can I expect the quality of my order to be like?


The quality of each item is of a high standard. On each product in the description the exact details of its specfic quality will be described. Ruby's Designs Online is committed to ensuring products are at a high level quailty if you are unhappy with the quality please get in contact with us on rubysdesignsonline@gmail.com as soon as possible and we will be in touch.




What are the expected delivery times?


Each item may vary depending on the weight and the size of each product however usually taking 3-5 business days.




Can I request a bespoke illustration that is personal to myself?


Yes, of course! Price on application. Please email on rubysdesignsonline@gmail.com about the illustration design and we will come back to you on the pricing and time period depending on the items and type of design.